Our approach

We believe as a web agency we should live up to our word. Here we describe how we try do that with clients and the people we collaborate with.

Our approach can be summed up as a desire to deliver excellence, on a basis of structured co-operation, collaboration and quality.

WORK ETHIC

• Openness on costs - We make every effort to make sure our clients are clear about our activities and deliverables, and agree with our pricing.
• Integrity and honesty - We will share our expertise and opinions, highlighting risks as well as opportunities, so that you can make informed decisions.
• Transparency - TBS will always try to communicate with you in a way that you can understand, that makes sense to your business. Our developers don’t talk jargon. We will not hide our code from you, or try to lock you into our systems. We do not use just one solution for all clients
• Accepting responsibility
  - We strive to act as an extension of your project team
  - We consult with all stakeholders proactively and responsibly
  - We report into your project management team
  - We will cultivate good relations with your partners to get good results
  

WORK PROCESSES

• Principles and methods underpin our way of working - TBS applies these fundamentals to the management of every project or long-term assignment
  - Clearly defined accountabilities between us and your project owner
  - Regular and frequent reporting of activities against plan
  - Standard, proven workflow methods
  - Formal sign-off on key deliverables and milestones
  
• Managing expectations as well as projects - TBS recognises the importance of quality and effective control. Our processes also aim to help mange perceptions if, for instance, projects may change a lot, or internal ambitions are high.

Use these links to learn more about working with TBS:

Standards of Work
TBS background